CANDIDATE EXPERIENCE & SUPPORT
SUPPORT THE EXPERIENCE. STRENGTHEN THE PROGRAM.
TesTrac provides candidate experience and support services designed to reduce friction, improve confidence, and strengthen how candidates experience your assessment program.
The Candidate Experience Reflects Your Assessment Program
The candidate experience is the most visible part of your assessment program. It is where members, students, employees, and other test takers encounter the work your organization has invested in exam development, psychometric quality, security, and reliable delivery. If those interactions are confusing, inaccessible, or poorly supported, confidence in the entire program can suffer.
TesTrac brings intuitive technology, clear communication, accessibility, and responsive support together to create a professional candidate experience from scheduling through score delivery.
KEY FEATURES
TesTrac combines flexible technology, clear communication, accessible testing options, and responsive assistance to support candidates throughout the assessment process. These integrated services help reduce confusion, improve confidence, and create a more consistent experience from scheduling through results.
Flexible Exam Scheduling
Candidates can select from available appointment times through configured scheduling workflows, improving flexibility while reducing routine administrative work.
Accessibility & Accommodations
Support approved testing accommodations and accessible exam delivery through configurable options tailored to each assessment program’s requirements.
Automated Communications
API-powered workflows automatically deliver scheduling access, reminders, exam instructions, access information, and results notifications from purchase through completion.
Candidate Support
Provide responsive technical assistance, exam-day support, and post-exam communication to help candidates feel informed and supported throughout the process.
CANDIDATE JOURNEY
From Purchase to Results Delivery
Every interaction shapes how candidates view your assessment program. TesTrac supports a structured journey from exam purchase and scheduling through preparation, secure delivery, results communication, and follow-up support.
API-powered automation, accessible testing options, clear communication, and responsive assistance work together to create a consistent and professional experience at every stage.
A connected candidate journey designed to support confidence, accessibility, and clear communication from purchase through results.
Candidates enter the testing workflow through your configured eligibility pathway - a direct application portal, an employer or institution nomination process, or an automated enrollment trigger from an integrated system. Eligibility criteria are applied automatically, with exceptions flagged for administrative review. Approved candidates receive enrollment confirmation and instructions for the next steps.
Candidates requiring testing accommodations submit requests through the candidate portal, attaching supporting documentation according to your program's requirements. Requests are routed to your designated approver through a structured workflow, with approval or denial communicated to the candidate automatically. Approved accommodations are applied to the candidate's exam environment without requiring manual platform configuration.
Approved candidates access the self-service scheduling portal to select their exam appointment within the available testing window. Automated communications guide candidates through technical requirements, platform orientation, and exam day logistics on a schedule designed to reduce last-minute support requests. A technical readiness check is available for candidates to verify their device and connection meet exam requirements before their scheduled session.
On the day of the exam, candidates authenticate and access their testing session through the candidate portal. TesTrac's support infrastructure is available throughout the testing window to address technical issues that arise during active sessions - with defined escalation pathways for issues that require immediate intervention to protect the candidate's testing opportunity. All support interactions are logged and associated with the candidate's administration record.
Upon score release, candidates receive result notifications formatted to your program's standards, with score reports delivered through the candidate portal and by email according to your configuration. For candidates who did not pass, score reports include the domain-level feedback your program has configured to support their preparation for a future attempt. Appeals or score review requests are submitted through a documented pathway that connects to your program's formal review process.
Between exam windows, the candidate portal serves as the ongoing point of contact for status inquiries, certificate downloads, and recertification information for programs with renewal cycles. TesTrac's support documentation and FAQ resources are customizable to your program, reducing inbound inquiry volume by addressing the questions candidates most commonly ask before they pick up the phone.
Trusted Across Diverse Candidate Populations.
TesTrac supports organizations serving candidates across a wide range of professions, industries, and program sizes, from specialized certification boards to large-scale workforce and educational assessment programs.
Organizations Supported
- Healthcare credentialing boards
- Professional associations
- Educational institutions
- Corporate workforce programs
- Professional certification organizations
- High-volume assessment programs
Candidate Experience Benefits
- Streamlined scheduling support
- Automated candidate communications
- Structured accommodation workflows
- Convenient self-service portal access
- Fewer routine administrative inquiries
- Greater candidate confidence
Supporting Services
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READY TO GET STARTED?
Whether you’re launching a new assessment program, modernizing the candidate experience, or improving support across the testing lifecycle, TesTrac provides the technology and expertise to deliver a seamless experience from enrollment through results.
Secure assessment technology and professional services for certification, licensure, education, and workforce testing.
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